INDUSTRY OVERVIEW: ONLINE RETAIL

Winning Through People Exploring HR Challenges in the Online Retail sector

In this industry overview, we discuss each of the 9 factors that science has shown to determine success through people and explore these in the context of the unique challenges currently being faced by employers in the online retail sector.

Winning Through People Exploring HR Challenges in the Online Retail sector

Success Through People - the factors

The shift to e-commerce, which was underway well before the COVID 19 pandemic, has greatly accelerated due to the prolonged closure of high street retailers. In 2020, UK Retail e-commerce exceeded 30% of total retail sales, a massive 35% increase from 2019. There is little doubt that these changes will be irreversible. This means that the required skill profile of employees in the retail sector has changed for ever, with the need for traditional sales roles greatly reduced and a range of more niche expertise in high demand.

Furthermore, the increased amount of people shopping online has put significant strain on retailers and e-commerce platforms. Throughout 2020 there were multiple occasions when supermarket apps simply could not cope with the demands of the population vying for scant deliveries slots.

In the following industry overview, we discuss these challenges and each of the 9 factors that science has shown to determine success through people. Join us as we explore these in the context of the unique challenges currently being faced by employers in the online retail sector.

MORE INTERESTING READS

Our latest articles

BLOGG

Våra senaste blogginlägg

From insight to action — Introducing our new self-leadership module
From insight to action — Introducing our new self-leadership module

If you’re familiar with Winningtemp, then you know that we’re passionate about giving leaders a better way to understand how their workforce is feeling and take the right actions to support them. We’re excited to announce the next step of this journey...

Product Crew
Product Crew
October 20, 2021
How to use data to inform your people strategy
How to use data to inform your people strategy

A recent survey of our customers’ most pressing problems revealed some interesting yet unsurprising insights — most HR professionals believe that gathering better data around their employees’ wellbeing should be the top priority. 

Pritama Sarkar
Pritama Sarkar
October 18, 2021
Annual employee engagement surveys vs pulse surveys: Is it time to make the switch?
Annual employee engagement surveys vs pulse surveys: Is it time to make the switch?

The question is not whether to survey employees, but how. What is the best way to collect employee insights and feedback? 

Chelsea Milojkovic
Chelsea Milojkovic
September 22, 2021
GET A SHORT WALK-THROUGH - EXPLORE WINNINGTEMP

Join thousands of motivated users to create an engaged and profitable workplace

FÅ EN GENOMGÅNG AV WINNINGTEMP IDAG!

Skapa en välmående och engagerad arbetsplats där alla driver resultat

FÅ EN GJENNOMGANG AV WINNINGTEMP I DAG!

Skap en velfungerende og engasjert arbeidsplass der alle bidrar til gode resultater