In this industry overview, we discuss each of the 9 factors that science has shown to determine success through people and explore these in the context of the unique challenges currently being faced by employers in the online retail sector.
The shift to e-commerce, which was underway well before the COVID 19 pandemic, has greatly accelerated due to the prolonged closure of high street retailers. In 2020, UK Retail e-commerce exceeded 30% of total retail sales, a massive 35% increase from 2019. There is little doubt that these changes will be irreversible. This means that the required skill profile of employees in the retail sector has changed for ever, with the need for traditional sales roles greatly reduced and a range of more niche expertise in high demand.
Furthermore, the increased amount of people shopping online has put significant strain on retailers and e-commerce platforms. Throughout 2020 there were multiple occasions when supermarket apps simply could not cope with the demands of the population vying for scant deliveries slots.
In the following industry overview, we discuss these challenges and each of the 9 factors that science has shown to determine success through people. Join us as we explore these in the context of the unique challenges currently being faced by employers in the online retail sector.
In March 2020, the UK went into full lockdown. It was, as we now know, only the beginning of what has now seen a seismic shift in the way we live and work, and the precarious balance between the two which all at once became even more complex and entwined.
As vaccines increase and COVID-19 cases decline, the “return to office” question is top of mind for many office workers and employers in the UK and Europe. Whether you’ve been working fully remotely or in-office, employers play a vital role in ensuring workers feel safe and valued in the “new normal.”
Working within the private healthcare sector has not been without its challenges this past year. A contentious subject at times, any disputes between the NHS and private hospitals were set aside in early 2020 as the Government pledged to secure extra bed space for patients affected by the pandemic.