Clavister shows how a long-term focus on culture, leadership, and HR can transform the employee experience. A key part of that journey has been Winningtemp’s digital surveys, providing real-time insights that enable leaders and HR to act faster.

A culture in transition

“When I joined six years ago, employee surveys were seen as extra work,” says Ida.

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The company ran one large survey each November, but results weren’t acted on until February.  

And managers often distrusted the findings. “They would explain away negative scores as ‘just a bad day.’ It was hard for them to see value in the results.”

In response, Ida began sending out weekly questions through Microsoft Forms, but compiling the data became a full-time job. At the same time, the leadership team launched a broader culture shift with a manifesto based on their core values, provided training programs for managers , and actively focused on improving communication and transparency.

That’s when Clavister decided to bring in Winningtemp.

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“We were attracted by the fact that Winningtemp is a Swedish tech company, like us. Their AI-driven, research-based platform would give us actionable insights instead of just raw data.”

When they started using Winningtemp in 2021, Clavister’s Employee Net Promoter Score (eNPS) was -40 on a scale from -100 to +100. Engagement and wellbeing needed serious attention.

“We wanted to show the importance of working data-driven in HR, and Winningtemp made that simple.”

Putting managers in the driver’s seat

The first step was to get managers onboard.

“Employees respond quickly, but they need to see that their feedback leads to action. That’s where managers play a crucial role,” says Ida.

As real-time data began to flow, differences between teams became clear.

“Winningtemp has made us data-driven. Managers own the results, see the value, and can take immediate action. Risks are flagged in real time, ensuring nothing goes unnoticed.”

Insights are now integrated at the executive level and form part of Clavister’s risk management and continuous improvement efforts. This has made managers more accountable and highlighted the critical role of leadership in shaping the employee experience.

From minus to plus – happier employees and lower turnover

Thanks to years of strategic cultural work, supported by Winningtemp, Clavister has boosted its eNPS from -40 to +32. A good score typically falls between +20 and +30, so the company is now in a very strong position.

Employees are also far more engaged in the process, with a response rate above 80%.

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“They see the value in it. Communication, transparency, and building internal trust in Winningtemp have been key.”

The investment in leadership training has paid off as well.

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“Managers now understand the responsibility and the opportunity they have to shape a great workplace together with their teams.”

Employee turnover has dropped dramatically, from 14.7% to just 3.7%.

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“Employees aren’t “pieces on a board” you can move around. Today, we have a much stronger focus on giving each individual the conditions they need to succeed.”

Looking ahead

Despite the progress, Clavister isn’t slowing down.

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“Workload is still an area we’re tackling. Without Winningtemp, we might have stopped after one or two measures. Now we keep going until we get it right,” says Ida.

So how would Ida sum up the value of Winningtemp?

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“With Winningtemp, you get real-time data on how your organisation is really doing. It’s the foundation of our agile HR work, and absolutely invaluable.”

At a glance: The impact of Clavister’s transformation

1. Employee satisfaction up: eNPS from -40 to +32

2. Stronger, more accountable leadership

3. Lower employee turnover - from 14.7% to 3.7%

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