Companies are struggling with both recruiting and retaining top talent. One of the reasons is that there’s a lack of understanding of the true thoughts and feelings of your team. In other words, the temperature of your organisation.
Without knowing what matters to employees the most, the more difficult it is to keep them enthusiastic about what they’re working towards. In this guide, we’ll go through the basics of what is employee engagement.
Employee engagement is about an employee’s relationship with their job and the company they work for.
The more emotionally invested they are, the stronger their level of commitment. Whereas, if they have a bad relationship with their job, they won’t be willing to go as far as they could in terms of putting in the effort.
“The word ‘engagement’ refers to being engaged with your job. It doesn’t necessarily mean you’re happy. Engagement is not necessarily a sign that everything is good… companies have to invest in various programs and solutions that help people maintain themselves.”
There are 3 different types of ways an employee engages with their work. This is summarised through the following:
● Cognitive engagement – an employee’s level of focus.
● Emotional engagement – thoughts & feelings of an employee.
● Physical engagement – how an employee actively gets involved.
An employee’s enthusiasm and bond with the organisation is shown through how they work. Want to read more on the topic? - Continue reading on the 5 levels of Employee Engagement here.
In a nutshell, employee engagement is the bond between a company and its employees. This said, It’s not the same as employee happiness or motivation.
Understanding and measuring employee engagement can be a challenge, and with this in mind, we listed the most common misconceptions of employee engagement here.
Want to learn more on employee engagement? Read our complete guide on Employee Engagement.
Elite Hotels knew that high staff engagement results in higher customer satisfaction, and to ensure that their employees feel engaged, they chose to use Winningtemp.
Bianca Britten-Austin is the Talent Manager at Elite Hotels and immediately saw Winningtemp as one of the most important tools to contribute to engagement in the workplace.
In the service industry, there is a strong correlation between employee engagement and customer satisfaction. We are constantly asking our customers how they feel about our hotels, so it makes sense to ask our employees how they feel at work," Bianca says. We now have up-to-date data that is tangible, updated in real time and comes directly from the employees themselves. Employee engagement is one of our key factors to good profitability, that's just the way it is.
Read more on Elite Hotels and how they increased their employee engagement with Winningtemp.