Challenge
→ Difficulty capturing employee insights and demonstrating systematic ISO compliance in practice

Solution
→ Real-time data via Winningtemp, clear processes, and continuous follow-up

Results
→ Lower employee turnover, an average tenure of around 4.5 years, an 86% response rate, and stronger evidence for ISO audits

The IT industry moves fast. UCS IT Solutions, headquartered in Linköping, learned that early on when it launched in 2015.

The company — offering everything from hardware to IT operations and support — struggled in its early years with high employee turnover and no clear structure for systematically tracking and improving engagement, work environment, and internal processes.

As UCS began formalizing its ISO work, the need to both document and demonstrate how processes actually functioned in practice became impossible to ignore.

When gut feel isn't enough

Many employees worked as consultants on client sites, making their perspectives hard to capture.

"People have thoughts and opinions — but then they just change jobs instead," says Anette Blomqvist, COO and Head of HR at UCS IT Solutions, a role she has held for nine years.

It was a wake-up call. To work more systematically on work environment, quality, and risk — and to meet ISO requirements — UCS needed a way to continuously pick up on signals.

Employee data that strengthens ISO work

That's when Winningtemp entered the picture.

"We no longer had to wait to find out how employees were feeling. Once we started using pulse surveys, we could actually see how changes were landing," says Anette Blomqvist. "Winningtemp's pulse surveys give us a clear picture — and the ability to actually do something about the issues we find."

The shift was tangible. "Before, it was mostly guesswork. Now we can see patterns in a way we never could before." With real-time data, UCS had a concrete way to work in line with ISO expectations: set goals, follow up, and improve.

"Winningtemp's pulse surveys give us a clear picture — and the ability to actually do something about the issues we find."
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Data-driven decisions that make a difference

UCS has used Winningtemp for six years. After strong early results, the organization saw a dip in employee survey scores.

‍"About a year ago, our scores started declining. We could see we needed to focus more on internal people matters — work environment, compensation policy, and leadership. That's when we decided to establish the management council," says Alberto Necovski.

The management council brings together people managers and serves as a forum for acting concretely on insights from Winningtemp.

"Since we launched the council, our scores have climbed back up."

A tool that scales with the business

Winningtemp also plays a key role in managing 20% annual growth. Behind every customer delivery is an employee. That means the ability to pick up on signals early isn't just an HR issue — it's a business-critical one. "In the context of ISO, we get recognized for choosing a tool that can grow with us. It helps us get sharper about what employees actually expect," says Alberto Necovski.

Today, UCS continuously identifies areas for improvement and acts on them. "When we spot an area where we need to improve, that's exactly where we focus our efforts," says Anette Blomqvist.

The benefits go hand in hand: a better work environment, and clearer evidence for audits.

"Quality is hard to put your finger on … you have to measure it," says Alberto Necovski.

The result is a more stable organization, where employees stay an average of around 4.5 years. "And that's high for a fast-moving industry," Alberto Necovski concludes.

"Winningtemp also plays a key role in managing 20% annual growth."
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Want ongoing insights into employee engagement that strengthen both your culture and your ISO work? Book a tailored demo and discover how Winningtemp can support your organization.